At Testagility, we're big fans of Virginia Satir, in particular her Interaction model & how it helps us improve our communication.
The model suggests ways interactions can go astray & ideas for getting them back on track. Check out this great resource for more details on the model.
During the interaction, we can check back with the sender what they sent in order to try & prevent the interaction off track.
This post came about after a conversation I had with a client focusing on the different ways we receivers can misinterpret a message (in the Meaning stage).